At Zero Point Calibrations, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website or use our services. Please review this policy carefully to understand how we handle your personal data.

1. Information We Collect

We collect personal information to provide better service to you. The types of information we collect include:

• Personal Information: This may include your name, email address, phone number, physical address, and any other details you provide when making an inquiry, booking an appointment, or engaging with our services.
• Vehicle Information: This includes details about your vehicle, such as the make, model, year, and vehicle identification number (VIN) that are necessary for providing services like diagnostics, calibrations, and repairs.
• Payment Information: For transactions, we collect payment details including credit or debit card numbers, billing address, and other related financial information.
• Automatically Collected Information: Our website may collect data such as your IP address, browser type, and usage patterns through cookies and other tracking technologies.

2. How We Use Your Information

Zero Point Calibrations uses your personal data for the following purposes:

• To Provide Services: We use your information to schedule appointments, perform vehicle diagnostics and repairs, process payments, and communicate with you regarding your services.
• Customer Support: We may use your information to respond to inquiries, resolve issues, and provide ongoing customer support.
• Improvement of Services: Your feedback and interaction with our services help us enhance the quality of our offerings.
• Marketing and Communication: With your consent, we may send you promotional materials, special offers, or updates about our services. You can opt out of marketing communications at any time.
• Legal Obligations: We may use your information to comply with legal and regulatory obligations.

3. How We Protect Your Information

Zero Point Calibrations implements a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use secure encryption technology to protect your sensitive information during transactions.
• Access Controls: Only authorized personnel have access to personal data, and they are required to maintain the confidentiality of your information.
• Secure Storage: All personal and payment information is stored in secure environments with appropriate physical and electronic safeguards.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in operating our business, such as payment processors or IT service providers. These third parties are required to keep your information confidential and use it only for the specific purpose of assisting Zero Point Calibrations.
• Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner as part of the transaction.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience and collect data about how you use our site. Cookies are small text files stored on your device that help us recognize you when you return to our site and improve our services. We use cookies for purposes such as:

• Analyzing website traffic and usage
• Personalizing your experience on our site
• Remembering your preferences for future visits

You can choose to disable cookies through your browser settings, but doing so may affect your ability to use certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites or services. These external sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data. These rights may include:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to correct any inaccurate or incomplete information.
• Deletion: The right to request the deletion of your personal information, subject to certain legal exceptions.
• Opt-Out: The right to opt out of receiving marketing communications or limit certain uses of your data.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

8. Children’s Privacy

Zero Point Calibrations does not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have collected personal information from a child under 18 without parental consent, we will promptly delete that information. If you believe that a child under 18 may have provided us with personal data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or industry standards. Any updates will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Zero Point Calibrations
2509 Independence Drive
Clarksville, TN 37043

Phone: 833-367-9376

By using our website or services, you agree to the terms outlined in this Privacy Policy. Your privacy and trust are important to us, and we are committed to safeguarding your personal information.